Asus 5Z getting shutdown automatically

[irshad_khan_in]

My phone is getting shutdown automatically and sometimes it shows the notification of Charging stopped temporarily : The temperature of the battery is too high.
I observed this meassage is coming after I started facing this auto shutdown issue.
I am charging mobile once in a day and the temprature of room is also cool. Even when I am checking some messages this notificaiton come and phone gets shutdown. I observed many time phone is cool but still this message is coming.

Many time phone is not starting, then i have to shake my phone to Start.
Please help me. 😥

Please tell us some basic information before asking for help:
Model Name: ZS621KL-2A011IN
Firmware Version:
Rooted or not: No
Frequency of Occurrence: Many Times in a day without charging
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Abhinav]

adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/80512#Comment_80512

That's true.... I am stuck.... Any advice on how can i revert it back?

View post

Mobile Reset is an option.
Maybe new Firmware Update will solve this.

[adityapruthi200]

Abhinav

https://zentalk.asus.com/en/discussion/comment/80624#Comment_80624

Mobile Reset is an option.

Maybe new Firmware Update will solve this.

View post

Hopping for the same...... 😐

[irshad_khan_in]

now it is not starting and service center is also closed due to Corona Lockdown.

[victor010]

Hi, we suggest you to please visit the nearest ASUS service center for better assistance once they open in your area post lockdown. Locate here : https://www.asus.com/in/support/Service-Center/India

[irshad_khan_in]

amitgarde3

https://zentalk.asus.com/en/discussion/28373/asus-5z-getting-shutdown-automatically

This clearly looks like motherboard issue take ur device to nearest service centre for further checkups and also i would suggest you kindly backup ur important data as early as possible until ur device is working or else after fully dead u can loose all ur data

Thankyou😊

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It is working perfectly after replacing Battery.