Asus 5Z getting shutdown automatically

irshad.khan.in

My phone is getting shutdown automatically and sometimes it shows the notification of Charging stopped temporarily : The temperature of the battery is too high.

I observed this meassage is coming after I started facing this auto shutdown issue.

I am charging mobile once in a day and the temprature of room is also cool. Even when I am checking some messages this notificaiton come and phone gets shutdown. I observed many time phone is cool but still this message is coming.

Many time phone is not starting, then i have to shake my phone to Start.

Please help me. 😥

Please tell us some basic information before asking for help:

1. Model Name: ZS621KL-2A011IN
2. Firmware Version:
3. Rooted or not: No
4. Frequency of Occurrence: Many Times in a day without charging
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

amitgarde3

https://zentalk.asus.com/en/discussion/28373/asus-5z-getting-shutdown-automatically

This clearly looks like motherboard issue take ur device to nearest service centre for further checkups and also i would suggest you kindly backup ur important data as early as possible until ur device is working or else after fully dead u can loose all ur data

Thankyou😊

adityapruthi2001

https://zentalk.asus.com/en/discussion/28373/asus-5z-getting-shutdown-automatically

Btw.... How did you got those circle notification icons???

amitgarde3

https://zentalk.asus.com/en/discussion/comment/80510#Comment_80510

Its a default zenui design nd i guess u tweaked something via developer options n now that option is removed n u r stuck

adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/80512#Comment_80512

That's true.... I am stuck.... Any advice on how can i revert it back?

Abhinav

https://zentalk.asus.com/en/discussion/comment/80624#Comment_80624

Mobile Reset is an option.

Maybe new Firmware Update will solve this.

adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/80728#Comment_80728

Hopping for the same...... 😐

irshad.khan.in

now it is not starting and service center is also closed due to Corona Lockdown.

Victor0_ASUS

Hi, we suggest you to please visit the nearest ASUS service center for better assistance once they open in your area post lockdown. Locate here : https://www.asus.com/in/support/Service-Center/India

irshad.khan.in

https://zentalk.asus.com/en/discussion/comment/80440#Comment_80440

It is working perfectly after replacing Battery.

irshad.khan.in

https://zentalk.asus.com/en/discussion/comment/82099#Comment_82099

Thanks for your advice now it is working, after replacing mobile battery.