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zenfone 4 max won't open only shows asus logo and shows blue screen and turns off

obsi
Star I
Please tell us some basic information before asking for help:
Model Name: zenfone 4 max X00ID
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): android 8.1
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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1 REPLY 1

Falcon_ASUS
Moderator
Moderator
obsi

Please tell us some basic information before asking for help:

  1. Model Name: zenfone 4 max X00ID
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): android 8.1

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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zenfone 4 max won't open only shows asus logo and shows blue screen and turns off
@obsi
If it cannot enter the system normally,  I would like to suggest you to bring back your mobile to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.