enfone 4 selfie Stock recovery problem

[itzmarioplayz12]

I was trying to install the android 9 update on my asus zenfone 4 selfie but when i click "install an update from sdcard" it says "unable to mount /sdcard", how do i fix it?

[Christine_ASUS]

Hi itzmarioplayz123
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. You may try to change another SDcard.
2. Besides, what is your current firmware version and which version would you like to update?
#Settings>System>About Phone>Software information
3. For ZD553KL, only firmware downgrade requires SDcard for manual upgrade/downgrade.
For manual update, please try to download the file into the root directory, aka the outermost place, of the internal storage>Reboot>Tap "the system update" notification.
https://www.asus.com/mobile/phones/all-series/ZenFone-4-Selfie-ZD553KL/HelpDesk_BIOS/

[itzmarioplayz12]

Christine_ASUS

Hi itzmarioplayz123

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. You may try to change another SDcard.

2. Besides, what is your current firmware version and which version would you like to update?

#Settings>System>About Phone>Software information

3. For ZD553KL, only firmware downgrade requires SDcard for manual upgrade/downgrade.

For manual update, please try to download the file into the root directory, aka the outermost place, of the internal storage>Reboot>Tap "the system update" notification.

https://www.asus.com/mobile/phones/all-series/ZenFone-4-Selfie-ZD553KL/HelpDesk_BIOS/

View post

I was trying to install this aosp update

[Christine_ASUS]

So, have you installed the firmware successfully?
If you still could not install the firmware, as I mentioned above, please provide me
1. Your current firmware version
2. Please make sure that your firmware is WW-15.0400.1907.513 or WW-15.0400.1910.518, then try the manual update with internal storage
For manual update, please try to download the file into the root directory, aka the outermost place, of the internal storage>Reboot>Tap "the system update" notification.
https://www.asus.com/mobile/phones/all-series/ZenFone-4-Selfie-ZD553KL/HelpDesk_BIOS/

[itzmarioplayz12]

I installed it successfully


and i got some reviews from this firmware.
First the dark mode: dark mode doesnt work.


second the microphone: the microphone in this firmware is buggy, you need to connect a bluetooth earphone first so you can use the mic. Can you fix it?