ASUS_X00ID Zenfone 4 Max screen not waking up

[melabelbes143]

When I use my phone theres no problem but when I turn my screen off, and try to wake it up, its not working, I double-tap, use my fingerprint scanner and even the power button, but they are not working so I end up restarting my phone everytime. I use "vibrate when touch" and whenever I have this problem, I believe that my phone responds because when I double tap, use fingerprint scanner and power button, It vibrates but screen is still not waking up. What should I do? Is it time to change the screen?

[Christine_ASUS]

Hi melabelbes143
Thank you for your asking. First, please avoid any overlapping thread or message, which may disturb the mods and the users to solve the issue. 
Second, kindly try some at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.
# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
[Phone] How to back up the data stored in your phone ? | Official Support | ASUS Global
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try CallUs: https://www.asus.com/support/CallUs
**Please backup before you submitted to the repair center.
**Because ZC554KL is a 2017 model, which may not have repair module supply, please do call the repair center before visiting.

[melabelbes143]

Christine_ASUS

Hi melabelbes143

Thank you for your asking. First, please avoid any overlapping thread or message, which may disturb the mods and the users to solve the issue. 

Second, kindly try some at-home troubleshooting tips below:

1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.youtube.com/watch?v=Q5AJ4kNGCFs

https://www.asus.com/support/FAQ/1005163/

2. Also, please try "the Factory Reset" 

Settings>System>Reset options>Erase all data(factory reset)

**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

https://www.asus.com/support/FAQ/1036182/

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try CallUs: https://www.asus.com/support/CallUs

**Please backup before you submitted to the repair center.

**Because ZC554KL is a 2017 model, which may not have repair module supply, please do call the repair center before visiting.

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Thank you! Though I have already tried the "Factory Reset" but it didn't work so now let me try the "Safe Mode" and check if it'll work