Zenphone 10 WIFI Problems

[PedroBC]

Hi,

I've bought a zenphone 10, less than a month ago, and I've been facing several issues with the wifi conection, I hoped it was a software issue that fo away with updates but is still ongoing.
I've noticed this with several apps, like Garmin connect, reddit or Spotify. I open this apps and they seem stuck, sluggish, or don't show information. When I turn wifi off, the apps instantaniously update and work correctly. If I turn the wifi on again it seems ok for a while, but it soons returns to the same. 

This has been happening in several houses (different conections) and different routers, and it seem specific to this phone.

Is there any solution?
Thanks

[Mansi_ASUS]

Hey @PedroBC,

Can you please share the model of your WiFi along with a WiFi log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[billyhours]

It sounds like a persistent Wi-Fi issue with your Zenfone 10; consider resetting network settings or contacting support if the problem continues across multiple networks.