Zenfone 10 Warranty Expired

[RaphaelB]

Hello,
I have discovered warranty of my Zenfone 10 is "expired." 

Buying on estore.asus.com
Date of purchase: 2024-03-17

Warranty Information
Start date: 2023-08-17
Valid until: 2023-08-16

No support with Phone Call. No support with email.
I'm still waiting.

How to fix this?
Thank you.

[mably]

There's a button to renew the warranty per date you bought the phone. Upload the invoice and the date should be updated after they validate.

[Falcon_ASUS]

@RaphaelB 
May I ask from which country's estore.asus.com you made the purchase?
Do you have an order number that you can provide for me to check?
If you are in urgent need, I also suggest contacting customer service in your location to expedite the process.
The following is the contact information: https://www.asus.com/support/CallUs# 
We apologize for any inconvenience this may cause.

[RaphaelB]

@Falcon_ASUS I send you PM with my order number, if you can check something.
I have contacted Asus France, Investigations are in progress.

[RaphaelB · Accepted solution]

Problem solved by customer service today.