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Zenfone 10, bugs and feedback

Rising Star I

Firstly, I am not willing to send the logs so I will be as informative as possible here.

Attached build number on software etcZF10 About + Software.png

Now, let's get the bugs out of the way:

  • After every call the phone Ringer mode goes from Silent mode to Ring mode, which is very frustrating. I didn't notice it when I first got the phone and I have had 2 updates since I got it. I see this problem is historic since the Zenfone 9. I am using ASUS Optimised for notifications shade, volume adjustment and volume panel. Volume key for incoming call is set to mute. Power button is Stock Android.
  • Sometimes pinch to zoom stops working in some video apps. A reboot usually fixes this.
  • I couldn't hear a call at all today. A reboot fixed this. Not great.
  • Sometimes sound stops working from the top speaker, or entirely. A reboot fixes this.
  • Sometimes Bluetooth crackles or audio goes blank even with no range between the connected headphones
  • Audio Wizard sometimes resets EQ, Bass and Treble settings to default.
  • Pocket mode is bonkers sometimes. Goes overkill with the notification to not cover the top.
  • When in one handed mode, sometimes the notification shade won't come down with a swipe from the top. I have to use the Smart Key
  • Double tap / Triple Tap back for functions is VERY inconsistent. After a while it just stops working. A reboot temporarily fixes this.
  • The bottom 1cm of the screen registers I have touched it sometimes, e.g. in some Portrait mode games have buttons that low which shows an animation of being pressed, but does not act on the touch. I think the OS is trying to stop accidental touches from pushing through an action, but it is very aggressive. The latest software update has made this less obvious.
  • For anyone on older software versions, sometimes my alarms failed to ring. This seems fine now on the latest software.
  • The latest update has slowed down picture taking from the camera even in good conditions. In bad conditions this takes much longer.

General feedback / suggestions:

  • Provide an option for System UI tuner to add seconds to the status bar clock. This is missing and it's really frustrating.
  • Separate the screen-off gestures for Next/Prev track from the Play/Pause gesture, or give the option to make it two finger < & > or reduce its sensitivity. The Next/Prev gesture is far too sensitive and accidental track changes happen easily, whereas play/pause is more restrained. Also provide an option vibration feedback upon Play/Pause or Next/Prev being activated.
  • Allow an option to tweak sensitivity of swiping Smart Key for bringing down notifications. It is great that it works so easily when you want it, but it also works too easily when you don't.
  • The Ultrawide OmniVision sensor supports PDAF. Please enable Autofocus on the UW camera with a software update. I don't know if the selife camera sensor supports AF but if it does, enable this too. Also edge detection in portrait mode is not brilliant, but overall the RGBW setup results in good shots in tough lighting.
  • Allow more apps for the Edge Tool. Adding one column of icons doesn't eat too much into my phone's display with my current settings and it could be very useful. Also adding more things you can do with system shortcuts would be great. Also, while I like the floating windows from the Edge Tool, many prefer opening an app in default (full) mode. This should be an option.
  • In my OnePlus 7T Pro before, I had the Device Controls quick setting come up along with power options and Wallet preview to select cards for payment by long-pressing the Power Button. This was extremely useful and if ASUS incorporated something like this, it would be amazing. As it stands "ASUS Optimised" isn't really differentiated from the "Stock Android" power menu option enough.
  • Google's Contacts app is better in some ways than the ASUS standard one, especially visually. However, it does not show call logs attached to the person in the contacts. Is there a way to allow Google Contacts to "Always" be the intended contact editor and for the app to also show call logs for each contact? I tried installing Google Phone app but no luck getting individual contact logs to the app. Also while we're at it, please make your favourites a tab like in the Google Phone dialler, with images etc. The list view is terrible.
    In addition, long pressing the icon on the home screen brings up the first three contacts in alphabetical order to be used for quick dialling from the long press of the icon. It should bring up the most contacted or be customisable in some way. Usually the top 3 favourites are brought up but as you don't have a customisable Favourites tab, it seems to pull it out in alphabetical order from the favourites. A bit of a poor experience. The fix would be just to have a visual Favourites tab you can customise in preference order by long press, drag and drop, not the list format. Both the Google and OnePlus dialler apps are customisable in this way.
  • Wallpaper & Style, Basic Colours only offers quite muted pastels. Offering stronger colours against the white icon text / graphics would be beneficial.
  • Camera app needs more explanation for some on screen settings. Also presets for standard pics outside of portrait mode would be great (e.g. clean, per sensor processing, with natural colours, vs. enhanced ASUS processing with the vibrant colours etc).

I'm sure there's more, but otherwise I have really enjoyed the phone and its features so far. The size and weight and performance overall coupled with decent battery life has been great. I am looking forward to a good few years with this phone and I am happy to feed back further as needed and as software updates (hopefully!) mature this phone (rather than break it)!


Star II

There is also a bug with the Wi-Fi, it's sporadically having very low speeds. And the home gesture is very slow with any animation speed. And yes the auto mode for refresh mode is very unusable, so I activated the 120Hz permanently, which is not very good for the battery life ^^.

I think auto isn't too bad as it's mostly 90Hz when going through UI elements which is fine. 60Hz on YouTube makes sense because it maxes out at 60fps. I favour battery life so sticking with Auto.

On Wi-Fi speed I never have issues in most cases, when connected to my home's usual 5Ghz network. When it connects to the 2.4Ghz SSID it does sometimes have terrible speeds, which is not great.

The home animation is definitely slower than some of the other animations. That video and my own experience shows that even with Animation Off it is one of the few system animations that still exists, which is definitely a design choice. I personally keep things on 0.5x generally and I'm used to a home animation existing.

Testing against my 7T Pro, when you switch animations off on that, the home animation disappears. I personally find it jarring but keeping it on at 0.5x is quicker than the Zenfone 10 on off. I would be happier if ASUS sped that up so if you wanted it off you could have it off and if you set it to 0.5x it would be quicker. Agreed here, this needs fixing. Good catch.

Star III

I can only compare with my preivous phone (Xperia 5 IV), I think it felt much smoother in its "auto-mode" compared to the Z10...Which is a shame.

Great thread otherwise, really hope someone from Asus has taken a close look.

Rising Star I

I can confirm auto refresh mode doesn't work properly, there are mostly 60 fps with some more (maybe 90) in system and maybe in facebook. On Zenfone 8 it worked much better.

My suggestion is to change volume levels in calls. Maximum volume is a bit too loud for me, while one level lower is too quiet. Half of the volume is barely understandable, while all others are unusable. I have to admit, that I don't have any problems with my ears, on Zenfone 8 half of the volume was perfect for me.

Call quality is very good, but I think there is a bit lack of higher frequencies (pls consider improving, this looks like just adding some trebles in the software would help) . There is completely no echo in hands-free mode, even at maximum volume level!

Speakers are noticeably worse than in Zenfone 8 😞 And it seems to be a hardware issue. The outside mode is awful, You can just remove it from settings. These speakers can't handle it at all.

I will test Volte and Vowifi in Poland tomorrow, in Orange everything works like on Zenfone 8 (needs to enter code to enable toggles). I'll check T-Mobile and Plus. What was surprising for me, was that Volte and Vowifi toggles were visible for Play carrier, however, these services weren't working.

Star III

Im also experiencing that some notifications are really slow to appear, even when I run the battery mode in dynamic.

Anyone else?