This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Zenfone 10 Bluetooth Audio problems

Ndonnine
Star II

My Zenfone 10 apparently doesn't have a reliable connection to blue tooth headphones. 

 

I've tried 3 sets (Sony wf-1000m5, jaba elite 10, jabra elite 7).

 

When the phone goes on my pocket the connectivity drops and it becomes unusable with Bluetooth headphones. Even holding the phone at arms length causes connectivity issues and constant audio drops/desync. 

 

Holding the phone closer to my earbuds fixes the issue. 

 

Any fixes? 

6 REPLIES 6

Ndonnine
Star II

Bump until am Asus employee responds. 

Hi @Ndonnine,

Could you please share two Bluetooth logs, one with the headphone that seems to work fine (Jabra Active Pro 7's) and the other with which you happen to be experiencing this issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Bluetooth”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 

Please share the log with me via PM.