Zenfone 10 asking for pin every 3-4 times when unlocking

[martinparker28]

I have latest firmware WW/EU 33.0220.0220.5 with both face and fingerprint unlocking set up, I have selected the press only option to unlock the device but even so after every 3-4 times unlocking my device within an hour it requires my pin number?, I understand that it is required after 4 hours of inactivity and after 72 hours but this is ridiculous !!, any thoughts ??

[vilwen]

It is actually every 24hours with face unlock active. See pic.

Can it be that you have Google's smartlock feature on? I think this feature can turn off biometric authentication.

[martinparker28]

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@vilwen wrote:It is actually every 24hours with face unlock active. See pic.

My device asks for it every 3-4 times I unlock it????

Can it be that you have Google's smartlock feature on? I think this feature can turn off biometric authentication.

Nope

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[vilwen]

Sounds very odd. I'll guess you just will have to wait/hope until Mansi responds.

[Mansi_ASUS]

Hey @martinparker28,

This is strange behavior.
Can you share the logs to help determine why the system keeps asking for the pin?
Also, when did you first notice this issue?