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WiFi issues on Zenfone 10

caiohsramos
Star II

Does anyone else experience some weird issues while using WiFi on their Zenfone 10s? The internet speed in speedtest.net is great, but for some reason most apps that require a server response (if not all) take forever to load and some are just stuck in a loading screen. If I switch to mobile data then everything loads instantly.

 

logs https://drive.google.com/file/d/10HWcEzDxF8HUPMkOazp0A5xKy7AOx4yA/view?usp=drive_link

8 REPLIES 8

Da_ny
Star III

Hi,

It is a IPv6 issue. I asked my internet provider to disable IPv6 and the problem was solved.

https://pansift.com/blog/how-to-fix-ipv6-connectivity/

Regards

Hey @caiohsramos,

I have shared the log with the R&D team. However, could you please verify the FW version of your device?

WW_34.1004.0204.88 (not sure this is the correct info)

nisafitri
Star I

If it still doesn't work, you can try resetting the WiFi settings, I have also experienced something like this. but I got the solution, I have to reset the WiFi or reset the device and it will return to normal. I used this trial successfully