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Video System Process Battery Drain

Boisenberry
Rising Star I

Anyone having similar issue where the Video is running non-stop on A14 and impacting battery life? See attached, it's my #1 battery use and I haven't watched any videos.  No app is using similar battery or time usage and I can't seem to stop it as it's a system orders process?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks, I disabled allowing the video player in the notification area and it seems to have resolved itself.   Apparently if I would watch any video (even from the browser) it would keep it running (to the detriment) of the battery.  If it happens again though, I'll do this calculator thing. 

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2 REPLIES 2

Mansi_ASUS
Moderator
Moderator

Hey @Boisenberry,

Can you share a log file?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Thanks, I disabled allowing the video player in the notification area and it seems to have resolved itself.   Apparently if I would watch any video (even from the browser) it would keep it running (to the detriment) of the battery.  If it happens again though, I'll do this calculator thing.