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Video and audio out of sync

Star II

Hi, I have brought this up before. The video and audio are out of sync. And the longer the video and further through the timeline you go the more apparent it seems to be. I regularly video my gigs which usually run for around 2 hours.

It is annoying to see the videos are out of sync, as I clip various songs out to post on my socials.

I didn't have this problem when doing the same with my LG V30+ and am thinking about using that phone again just for this purpose.

Can you please fix it?



Hey @KennyK,

Can you please share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Hi Mansi, Here is the log file. I recorded a two hour video last night.