01-16-2024 07:35 AM
Hi all, I recently updated to Android 14 and I proceeded to reboot my phone. After rebooting, I'm unable to take photos and my selfie toggle in the camera app is gone 😞
Is this normal??
Solved! Go to Solution.
01-17-2024 06:28 AM
Hi @Mansi_ASUS,
Please find the links below to the log file and the screen recording as requested.
Screen recording: https://drive.google.com/file/d/1-mTv4Habu-s0gYzgN3idJpIlC0QLjwja/view?usp=sharing
ASUS zenfone log: https://drive.google.com/file/d/1-bf8FfJeqPQvQwWMNveooNurKa54md-k/view?usp=sharing
Also, just to update, the camera app was working fine after I did the following below:
- another factory reset
- updated Google Play
- used ASUS Phone Clone app to copy my settings, apps etc from my old device.
The camera app only stopped working after I did a restart after restoration was completed.
Hope this helps.
Mikhyr
01-17-2024 01:48 AM
It's really weird that you've factory reset and the problem comes back. Mansi has answered you, follow the instructions and they will try to see what exactly happens.
01-23-2024 02:52 AM
Hey @mikhyr,
As per the log analysis, it seems that the front camera of the device is malfunctioning, leading to abnormal camera functionality. I'd recommend you contact your nearest repair center and get your device examined.