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microphone issue

Star I


During calls, my interlocutor sometimes hear my voice very low or even don't hear me at all, like if the mic was muted. Is it a known problem ? Is it since the last update ?

Thank your for your anwser

best regards



Hey @iL2DF-neo.

Does this issue occur while using a specific app?
Can you share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


I did what you were telling me. The files is 2 Go, is there any specific and lighter files to upload ?

several times, when i wanted to open the sim tray, i put the put inside the hole of the microphone, is there  way that i damage it ?

Best regards

here is a link to the log i uploaded :

Request me the right to get access, thank you