Let's talk about support & unlocking

[Rilard]

Hello everyone.

It has been more than a year since Asus silently, without notifying anyone about it, disabled the bootloader unlock tools. During all this time, they have not received a single official comment on this situation.

At the moment, if I understand everything correctly, the device has 1 year of support left. And I remind you that the ZF10 is far from a budget device, on snap 8gen2 and with great potential.

Dear Asus company, as well as its representatives on this forum - when will your customers receive information from you about unlocking the bootloader, smartphone support? When will you finally come out with official comments? Or will my appeal be deleted without any response, as you have been doing for the last year?

As a customer who bought your product for the first time, I am very disappointed with the level of service and will never purchase your products, not only smartphones, but also computer components.

[SHADOW_GOD]

I mailed them many times about this issue, But i didnt get any satisfactory answers from them its like they skiping the point there.. i dunno if its really possible anymore.. I was bought this device 2 years ago ... While 1 year i wanted to enjoy as normal user then motherboard issue , wifi and hotspot issue.. i was too disturbed by this type of thing and finally wanted to install custom on my own.. ofcourse we needed oem unlock option or official unlock tool.. but they hid oem and made server down for unlock tool.. now what should we do? Its like we have been betrayed .. we have been scammed.. i have second device for dummy use and even that device is giving us way for straight forward unlocking, im talking about Oppo A54 ( a older gen device ) ... 

Having flagship phones like ROG series is waste of time and they proved us right.. 

Better go for google pixel devices bcs they are developer friendly..

They said Q3 of 2023 and today is last week of sep 2024.. not even news? They dont even care to release a new that why its getting late.. so moderators please, if its not possible anymore then tell us.. we dont want to waste anymore time on this.. we already did more then a year..

Thank you but imma going to use this rog 5s and dummy phone and test subject for my Unlocked google pixel device.. Bcs this device is no more usable.. ( even security patch stuck on nov 2023.. )

[Rilard]

@keren_ASUS @Mansi_ASUS please give comments

[Rilard]

Two weeks have passed since writing the post. There was no response from Asus. this attitude is disappointing, apparently this will be the last device from this company, not just a smartphone.

[SophieCole]

I agree with you.