06-17-2025 03:10 PM
After the latest update for Zenfone 10, 35.0604.0404.109, the phone reboots if it is charging and I switch an app to full screen.
It happens on YouTube, Firefox while playing a video, calculator. Haven't tried other apps yet.
While unplugged, everything works fine.
Help appreciated, thanks!
06-23-2025 03:18 PM
It seems related to Scheduled Charge. If this function is not active, the issue doesn't occur.
06-24-2025 06:46 AM
Thank you for the information @fonpacific
Will forward it to the devs
07-15-2025 02:36 AM
Hello again @fonpacific
The dev team ask if you could provide a log recreating the issue so that they can see what is causing the issue, and a video if possible.
To create a log just follow the instructions below and feel free to send me a DM with the link when you are done.
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Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)