Fingerprint reader not working

[Ittastic]

I got my Zenfone 10 yesterday and haven't been able to get the fingerprint reader  to take a single reading. Both my finger and the reader are clean but it gives me the "fingerprint capture unclear" error or doesn't even seem to try. I'm enjoying everything else about the phone, but I'm a bit disappointed about this because it seems like it would be such a seamless way to unlock it if the reader worked.

[Mansi_ASUS]

Can you please share the log file?
You can follow the given process to access the log tool-

• Open the calculator app and input .19595+=
• Select the 'General' log category.
• After your selection, the log tool will exit so you can recreate the issue or wait for it to happen.
• Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
• Navigate back to the logging tool via calculator and Tap "FINISH AND SHARE".

It takes several minutes for the log to generate. A silent notification will tell you once the process is complete. Tap the notification and then the share button to upload the file to Google Drive and share the link with me via PM.

Note: Once you are done producing the log, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files.

[Ittastic]

Sent it! Let me know if you have any issues accessing it.