External storage again not working on version 34.1004.0204.180

[xtc14]

I tried plugging a Samsung USB-C stick on my Zenfone 10 and it would not be recognized, I encountered this issue before where the phone would not recognize the USB device formatted as exFAT, that time formatted the stick to FAT32 and later on ASUS issued an update which fixed that.

Now with version 34.1004.0204.180 (latest as of September 20, 2024) the phone can't recognize the stick, I already tried formatting it on a Motorola G82 phone but it still is not recognized, please fix this again.

[Mansi_ASUS]

Hey @xtc14,

I have reported the issue to the R&D department. I will get back to you with more information.

[Mansi_ASUS]

Hi @xtc14,

Could you please share a log along with a screen recording of the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)