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Double touch to wake up produces vibration even when front camera sensor is covered

Da_ny
Star III

Hi,

The option to wake up the phone with double touch is not working properly in some situations.

When the phone is in the pocket or when in a call that the front camera sensor is covered, if a double touch is detected the screen is not waked up but a vibration is produced.

To reproduce it:

1. Active this setting.

2. Block the phone.

3. Cover the front camera with something as if it were in the pocket, no touching the screen with your finger.

4. Do double tap, the screen will not unlock but vibrates.

It is very annoying to feel this ghost vibration in the pocket or during a call.

Regards 

2 REPLIES 2

Mansi_ASUS
Moderator
Moderator

Hey @Da_ny,

Can you please share a log?
Also can you please mention the FW version you are currently using?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Da_ny
Star III

Same problem with "Slide up to wake up". Developers have to disable vibration feedback when sensor is covered