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Camera on Android 15

gorati
Star II

Since my Asus Zenfone 10 was updated to Android 15, the camera app has been crashing while taking photos. It simply closes on its own, and the picture is not taken.

8 REPLIES 8

Mattias_ASUS
Moderator
Moderator

Hello @gorati 
I would recommend clearing the cache in the Camera app, you can do this by holding down the camera icon and pressing App info > Storage & cache > Clear cache.
If this persists then try also clearing storage and then try taking a picture.

It seems that clearing storage and clearing cache together solved the problem. Thank you very much!

Happy to hear it helped!

Since the Android 15 update, the camera app on my Zenfone 10 crashes, whenever I take a picture with the selfie cam in landscape mode when the phone is rotated to the right (!).

- deleting cache/data didn't help

- phone does not crash in portrait or when rotated to the left (!)

- the camera app crashes about 1 second after taking the picture while saving the image

- the image file is lost / not saved

- the crash is 100% reproducible on my phone

- with Android 14 it worked properly

- other camera apps work properly (e.g. Gcam)