ZenBook UX425UAZ_UM425UAZ restarts when charing with USB-C.

[BenEnTenerife]

Hi everyone,

I have found some strange behaviour of my recently bought Asus ZenBook, ZenBook UX425UAZ_UM425UAZ . It's restarts when charing with USB-C, not always, but frecuently the more stress the more often, though also without any usage it does restarts frecuently. It's enoying, BUT it only happens when charging, in battery mode this failure is not occuring. Has any one some ideas?  A full new instalation was already done, but didn't solve the problem, unfortunately. I want to send it for guarantee, but prefer a driver solution when existing.

Thanks, Ben

[BenEnTenerife]

adding this one two, as it happened twice, shortly after onanother.

thx

Nombre de registro:System
Origen: EventLog
Fecha: 14/02/2023 14:30:10
Id. del evento:6008
Categoría de la tarea:Ninguno
Nivel: Error
Palabras clave:Clásico
Usuario: No disponible
Equipo: Ben
Descripción:
El cierre anterior del sistema a las 14:16:30 del ‎14/‎02/‎2023 resultó inesperado.
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-02-14T14:30:10.1802422Z" />
<EventRecordID>2284</EventRecordID>
<Correlation />
<Execution ProcessID="3620" ThreadID="3668" />
<Channel>System</Channel>
<Computer>Ben</Computer>
<Security />
</System>
<EventData>
<Data>14:16:30</Data>
<Data>‎14/‎02/‎2023</Data>
<Data>
</Data>
<Data>
</Data>
<Data>55462</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E707020002000E000E0010001E003F02E707020002000E000E0010001E003F02DC0500003C00000001000000DC050000010000001E0000000000000000000000</Binary>
</EventData>
</Event>

[Jiaszzz_ASUS]

Hello, @BenEnTenerife .

Thank you for the updating.

In gannullarly, the Kernel Power 41 might cause by the power supply problem.
It seems that you have not mentioned whether the original adapter has been tested for solving this problem or the results related to the MyASUS hardware diagnostics.

If the above steps have been tried and the problem cannot be eliminated, it is recommended that you send it for repair to check whether the charging port is damaged or the power supply is insufficient.

Thank you.

[ZenBot]

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