zenbook q407iq (r5 4500U, MX350) not waking up from sleep(s2idle)

[wyj1017146866]

System: linux 5.7.7, and windows 10 2004
Battery or AC: both
Model: q407iq
Frequency of occurrence: nearly always
Reset OS: tried several times
Screenshot or video: not possible to make it a screenshot
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Detailed description：
System cannot weak up from sleep on keyboard or mouse interruption. Opening the lid may weak it up, but it does not always work.

[Blake_ASUS]

Hello wyj1017146866,
Please kindly rollback to 1909 and you are using BIOS 301 now?
Thank you.

[wyj1017146866]

Not sure what happened to my previous comment. I still cannot see it.

I mean it is still excellent for me with sleep disabled. So I am not rolling back to windows 1909.

The bug appears with both bios 300 and 301, so for me bios 301 doesn't fix it.

Since it is highly likely to be a bug on asus or amd, I am just reporting it so that you guys may be able to fix it one day. I don't care that much about sleeping.

[wyj1017146866]

To be honest, I would rather completely disable sleep than roll back to 1909. It is still excellent for me with sleep diabled.

It appears on both bios 300 and bios 301. So 301 doesn't fix the problem.

Anyway it is highly likely to be a bug either on asus or on AMD. I am just reporting that.

[Blake_ASUS]

Hello wyj1017146866,
Thank you for the feedback.

[stealthj]

I came here to say I've returned like a few of these to best buy because they were all doing the same thing: keyboard not working sometimes when resuming from standby. Trackpad works. I think its a driver issue? I hope this can be fixed one day. I'm on windows 10 pro. For now, I have to restart.