ZenBook Pro Duo UX581GV. Official support for Windows 10 20H2.

[bohushvitali]

System: UX581GV_19H2
Battery or AC: Both
Model: ZenBook Pro Duo UX581GV
Frequency of occurrence: frequent freezes
Reset OS: Yes. Roughly two time a month. No correlation with installed software found.
Screenshot or video: youtube.com/playlist?list=PLChcXj5lTvV_R7jAvodFAXEkYl9LvQNG8
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Detailed description：
Currently when accepting Feature update version 20H2 in windows update center it is not fully installed and rolls back to 19H2
Please provide estimated dates when this model will be shipped to customers with newest tested windows version.
The main reason for asking is frequent freezes on 19H2
I would like to sent it to RMA for the second time to get full reset with newest windows flashed as recovery image. When sending the first time (six month ago) RMA wasn't able to found any issues however freezes still occurring randomly on a system without any third party software installed.

Thanks in advance.

[cfatihb]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/150414#Comment_150414

just I seen the video, in windows os bsod is getting with error Kernel mode heap corruption.

if we fix that error , windows update might get install.

see the following ideas from below site.

https://appuals.com/how-to-fix-kernel-mode-heap-corruption-error/

View post

I reviewed the link you sent but could not solve the problem 😞

[RAJU_MSC_MATHEM]

cfatihb

https://zentalk.asus.com/en/discussion/comment/150421#Comment_150421

I reviewed the link you sent but could not solve the problem 😞

View post

sorry. No more ideas from my side.

[embabi]

I have the same laptop Asus zenbook pro duo UX581GV.
Same BSOD upon update to Windows 20H2 manually and through windows update (5 tries).
I think the problem in one of the drivers or issue with the new Windows version that is not been detected nor resolved yet.
For the meanwhile I'm stick to Windows 1909.

[Liviu]

embabi

I have the same laptop Asus zenbook pro duo UX581GV.

Same BSOD upon update to Windows 20H2 manually and through windows update (5 tries).

I think the problem in one of the drivers or issue with the new Windows version that is not been detected nor resolved yet.

For the meanwhile I'm stick to Windows 1909.

View post

It's something specific your device/region. Mine updated with no issue the first time the update came.

[Liviu]

Maybe do a Windows fresh start from Windows' settings (don't format drive, use the Windows options to refresh itself, otherwise you will lose some Asus settings / software that may break the ScreenPad or other thing that we paid a lot of money), and immediately after first boot, try to update.