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Zenbook 15 2018 speakers poor quality?

xlvg1
Star I
Reset OS: Yes
Frequency of Occurrence: Always
Model: 533FN-A8058T
Description: The speaker quality seems to be poor
Battery or AC: AC
System: Windows 10

Hello! I bought the Zenbook 15 2018 model and it is a great device. Only the quality that comes out the speakers is very poor. I dont really know how to describe it but it sounds like something is blocking the speakers which reduce the quality of the speakers. This is actually my second Zenbook 15 2018 device. my first ZB15 had even bigger problems with the speakers, it stuttered a lot and made a weird echo sound. Gladly I got a replacement ZB15 but the quality of this device is just as poor. When I read reviewes about the Zenbook 15 I only read that it has good speakers, but even my 2010 laptop has better speakers sound. I did installed the latest drivers, even uninstalled an re-installed. Re-installed Windows but no luck. But like I said my first model had the same issue. Any tips? 🙂
5 REPLIES 5

Blake_ASUS
Community Legend II
Hello xlvg1, Can you help to record a video of how the speaker is working ? I will ask our audio team to identify the issue. Or please send your device to our service center and PM me your RMA number. I will track the issue and ask local technical support to help. Thank you for messaging us. Have a nice day.