Unable to redeem asus premium care coupon

[ishajha]

I have received an ASUS premium care coupon for extended warranty but as I try to use it it says in invalid. Also while trying the same process through web it asks for contract code for VIP and password. Not sure how to get it. 

I am attaching here the  screenshots of the same.

[Falcon_ASUS]

@ishajha 
What you received should be an advertisement. This package requires an additional purchase. If you have purchasing needs, we recommend contacting customer service at your location.
The following is the contact information: https://www.asus.com/support/CallUs# 
Thank you for your continued support and patronage.