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Screenpad 2.0 stopped working on ZenBook UX434

System: Windows 10 home edition 64 bit
Battery or AC:
Model: ZenBook 14 UX434FL.303
Frequency of occurrence: Persistent
Reset OS:
Screenshot or video:
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Detailed description:Hey everyone, since 2 days the screenpad display stopped working completely. The touchpad is working fine and the second screen is detected correctly from the system.
It seems that just the display is turned off with all the pixels black, while all functions are working correctly: for example the gestures and the application widget are the same as it is On.
How could I solve this?
Thanks, Marco
5 REPLIES 5

Blake_ASUS
Community Legend II
Hello Marco,
I see. Thank you so much for the picture.
It seems like a hardware issue.
Please kindly send your device to service center.
Sorry for any inconvenience caused.
Thank you again.