System: Windows 10 Battery or AC: both Model: UX431F. Frequency of occurrence: almost every day Reset OS: Screenshot or video: ======================== Detailed description： Hello everyone, I want to understand if these problems are common to everyone that has my same laptop or are only mine; in that case I think I still have the buyer's warranty for hardware/software issues. I've paid this laptop more than 1000 euros (the most expensive laptop I've ever bought) and I've never experienced so many daily issues, such as: two BSOD Problems with Realtek audio (sometimes the PC tells me tha I don't have any audio output) AC problems: when I charge the PC it sounds like it's overheating but it's not (checked with temperature app), but the sound is still very annoying Update issues: if i don't update DAILY drivers/software, something goes wrong Screen issues: today my screen went black all of a sudden, for a couple of seconds soooo many times, both the whole screen or some parts. I've experienced all these issues mainly because the PC wasn't updated DAILY updated. I have to do regular updates (both from windows update and manually driver update) EVERY SINGLE DAY, otherwise something won't work. Just to do an example, 2 days ago i think the PC received a pretty big update (also the BIOS was updated) and today I've experienced this problem with the screen, to find that I needed other 3 updates (not notified by windows update, even though I have the notifications ON) I don't think that it's normal that if I don't do an update at the moment something goes immediately wrong, I can expect these kind of problems if i don't update the pc since 2 months, but I use this PC daily, mainly for studying and working. It is my problem or common problem for zenbook 14 users? thanks in advance
Hi Maira, So your device is non-OS device? If so, when you install your own Windows, it should have asked you to set up a backup part for this kind of reset. If you have set up the backup, it will use that back up OS to reset; if not, then you would need to install Windows again. Thank you.
Hello, I've done the reset and at the moment the computer seems to work perfectly! The only problem I have at the moment is with the battery healt system, as someone said in another discussion that I'm following. Thanks for the help!