MyASUS for ZenBook 15 UX533FD give "Some functions cannot be used, please restart the application"

[leeweizheng23]

System: Windows 10
Battery or AC: AC
Model: ASUS ZenBook 15 UX533FD
Frequency of occurrence: Since mid August 2020
Reset OS:
Screenshot or video: As attached above.
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Detailed description：
I am having issues in MyASUS app. Because of this I am not able to use any hot keys such as pressing f2 and f3 for volume changes and so on. Not able to activate any features in MyASUS such as eye care, Battery charging mode, True to life etc. I tried restarting my PC and repair, reset and reinstalling the app and it didn't work. Searched in online for help, found something which says to update the driver "ASUS system control interference V2". But my model is only applies for "ASUS system control interference". i tried installing a V2 but didnt help. I tried updating driver but is says "The best drivers for your device are already installed. " Please help me, i want to have my battery charged at 80% at all times T_T and hotkeys

[Blake_ASUS]

Hello leeweizheng23,
Do you remember if there were any specific update or modification before this issue occurred?
When you reset the laptop, did you reset the factory one or install a new OS?
Thank you.

[leeweizheng23]

Blake_ASUS

Hello leeweizheng23,

Do you remember if there were any specific update or modification before this issue occurred?

When you reset the laptop, did you reset the factory one or install a new OS?

Thank you.

View post

Yes you were right, i think i had a windows update back in mid August but i am not sure how do i check the backlogs of it. It shows the " Hi -> we've got some updates for your PC -> lets get started" that animation after updating. Than after a few days i realised my battery is charged till 100% instead of the usual 80% that's when i realised MyASUS seems to be bricked.

Previously was already on Windows 10, but idk what major update did microsoft added to become windows 10. something?

[Blake_ASUS]

Hello leeweizheng23,
Are you still in Windows 1909? or you have update to 2004?
May you check update history and make a screenshot for me?
Thank you very much.

[leeweizheng23]

Blake_ASUS

Hello leeweizheng23,

Are you still in Windows 1909? or you have update to 2004?

May you check update history and make a screenshot for me?

Thank you very much.

View post

Dear Blake,

here you go: I am currently at 2004 version but here is the screenshot

[Blake_ASUS]

Hello leeweizheng23,
Wow, you update to 2004 in the mid August, and the 30 day deadline to rollback just passed....
would you like to reset again and stay in 1909 to see if the issue is still there?
Thank you.