Laptop stuck on hibernating, can't access boot menu -- SOLVED
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04-08-2021 10:40 AM
System: Zenbook UX333F
Battery or AC: both
Model: UX333F
Frequency of occurrence: constant
Reset OS: Win 10
Screenshot or video:
========================
Detailed description:When waking up from sleep, my session displayed for 1 second, then I got a green "Hibernating" screen with the twirling dots that I can't get out of. I can shut the PC down by holding the power button in for a few seconds, but when it starts up again, after displaying the Asus logo, the same thing happens again (brief display of my Windows session, then the Hibernating screen).
I have tried holding the power button down for 30 seconds, same result as holding it in for five seconds.
I have not been able to access the boot options menu any way. I have tried, once the Asus logo displays, to hold in, one at a time, all these keys: Esc, F2, F8, F10, Del. Same result as just turning the PC on.
Suggestions appreciated. I am dead in the water now.
Battery or AC: both
Model: UX333F
Frequency of occurrence: constant
Reset OS: Win 10
Screenshot or video:
========================
Detailed description:When waking up from sleep, my session displayed for 1 second, then I got a green "Hibernating" screen with the twirling dots that I can't get out of. I can shut the PC down by holding the power button in for a few seconds, but when it starts up again, after displaying the Asus logo, the same thing happens again (brief display of my Windows session, then the Hibernating screen).
I have tried holding the power button down for 30 seconds, same result as holding it in for five seconds.
I have not been able to access the boot options menu any way. I have tried, once the Asus logo displays, to hold in, one at a time, all these keys: Esc, F2, F8, F10, Del. Same result as just turning the PC on.
Suggestions appreciated. I am dead in the water now.
5 REPLIES 5
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04-08-2021 10:41 AM
I should add that nothing is plugged in to the USB or other ports.

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04-08-2021 11:00 AM
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04-08-2021 11:32 AM
RAJU.MSC.MATHEMATICSThank you. Unfortunately, as I noted above, I cannot get into any kind of boot menu. The only button that is effective is the power button, and it will only turn the thing on into the hibernating mode, or off.https://zentalk.asus.com/en/discussion/comment/161918#Comment_161918
boot windows into safemode , then disable hybernation using command prompt
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04-08-2021 06:47 PM
Hello delawie,
May you share pictures of the issue or what you see now in the screen?
Thank you.
May you share pictures of the issue or what you see now in the screen?
Thank you.
