Keyboard keys do not work

[tnnasus2020]

System: WINDOWS 10 HOME X64
Battery or AC:
Model: UX510UXK notebook
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：
Hi,
I have a UX510UXK notebook, which suddenly the keyboard keys
6 7 y u h j n m
they don't work anymore!
I also tried with another OS, same thing ...
so the problem is hardware.
how can i solve?

[Blake_ASUS]

Hello tnnasus2020,
Do you have a external keyboard you can plug in?
How about entering BIOS or safe mode to see if those keys are working or not.
Thank you.

[tnnasus2020]

Hi,
I tried both in BIOS and in safe mode but the keys don't work ...

[Blake_ASUS]

Hello tnnasus2020,
Please kindly send your device to service center.
Thank you.