ASUS Universal Dock (AH001) not charging the UX390UA

[abdmasoud]

System:
Battery or AC:
Description:
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Frequency of Occurrence:
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Hello i was buying the ASUS Universal Dock (AH001) since a while and was working properly with my zenbook UX390UA. since yesterday the dock is not charging my UX390UA any more. Any suggestion how I can solve the problem hence it was charging and all ports were functioning normaly? As it is mentioned on the ASUS Homepage it does not say that the Universal Dock can be used with specific models only. I was frustrated to read in other questions that the dock is not functioning with the UX serie. Is this true?

[Blake_ASUS]

Hello abdmasoud, Was there any update or modification? Please PM me your SN as well. Thank you.

[abdmasoud]

Hello it seem that i was deleting my text

[abdmasoud]

Blake_ASUS
Hello abdmasoud,

Was there any update or modification?

Please PM me your SN as well.

Thank you.
View post

Hello Just the normal windows updates.
the SN is JCN0CV13L237524
Thank you for your concern