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Asus after service engineer was trying to steal my personal information

Star I
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I need your help
Asus after service engineer was trying to steal my personal information
My laptop ASUS zenbook I bought in this January broke the third time
I asked the ASUS service center to repair it on first of July
And The ASUS after service engineer bring my laptop to his house –what???? Why? Unbelievable
I got a message that someone is trying to login your Microsoft outlook account, if you want to login click the correct number
I got a this message from Microsoft Authenticator app on my mobile phone at 00:15
I almost fell asleep
After I got this, I was shocked
and I send the message to him and ask what are you doing now? Why you trying to login to my outlook account??????
Then he said I am installing the screenpad driver
He is installing driver in the middle of the night????
With my outlook account????
In his house?????
What kind of after service engineer don't have a driver????
What kind of after service engineer need to login customer's account without any notice?
He must login to Microsoft outlook account by customer's account?
This is no way

Is this really ASUS S.O.P.(standard operating procedure)???
This is how ASUS treat customer's personal information
This is ridiculous
I protested to ASUS KOREA officially
And they said they will call me later
But they didn't say anything until now
They did not apologize at all
This is something ASUS korea doesn't care about at all
They just want to hide from this

So I need ASUS Head office's case investigation
I need ASUS Head office's help
I am sure that ASUS Head office is different,
you are honest and you can fix it

I want the truth
I want asus korea’s sincere apology
Please take this seriously

I hope to get your reply a.s.a.p.


Community Legend II
Hello Moon,
Please kindly provide your SN and RMA number in the PM I send you.
Thank you so much.

Star I
is it O.K. I leave the SN or RMA number on here?
they still have a my zenbook from 2020.07.01
they didn't say pick it up or anything about my laptop
I have to use it for my work
but I can't more then one week
and they just leave it as like this
I am so angry with this attitude

so I will visit to them and I will pick up on today
I don't know what will happen today

Thanks for your comment
I will update it

Community Legend II
Hello Moon,
Please provide them in PM , not in Public thread.
Thank you very much.