windows hello fingerprint this option is currently unavailable

[Yakumo]

System: WIN10
Battery or AC:
Model: Vivobook 14 X412F
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：
When I go to Settings ->Set up Fingerprint sign-in, it now says: 'This option is currently unavailable - click to learn more'.
This is the same for the face recognition or the pincode option.
looked @ https:// answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint-not-working-after-the/8575f2b6-8c9d-4e4d-85da-f6fd7f29f129
I tried most solutions , but it didn't work.
Does anybody know any solutions. I just bought and installed this new laptop.
thanks Miguel

[Blake_ASUS]

Hello Yakumo,
May you click any of the Windows Hello option and let me see if there is more error message?
And just double checking, your Windows is on 1909 right?
Thank you.

[Yakumo]

Hello
Yes win10 1909
Only possibility is to select 'click to learn more'

[cdixon8819]

Was there any solvincy with this issue? I'm having the same issue (my vivobook is a week old :/).

[Nabiel]

I also have brand-new X412. It's bugging, but worked before. Until i updated Windows.
I went to Device Manager > View > Show hidden devices, the Biometrics said "not connected to the computer (Code 45)"
Wondering to Roll Back or Uninstall..

[RAJU_MSC_MATHEM]

Yakumo

I think password is set.

View post

now go device manager , uninstall current driver ,
update the fingerprint driver through windows update.

or else create new administrator account , then setup fingerprint again