Black screen

[gpementel]

System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Had the laptop 2 weeks. Now have black screen and no support

[Roystoys]

gpementel

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

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Detailed description：Had the laptop 2 weeks. Now have black screen and no support

Black screen

Have you tried resetting/ restarting it ?
Hold the volume down button and the power button together until it reboots .
PS if it doesn't work with the volume down button try the volume up and power buttons simultaneously