This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

BIOS M6500RC version 316 breaks OS boot using USB4

alixolix
Star I

Hi,

I have a problem that ASUS-Brazil can't help me. First of all, I use Windows and Ubuntu, Windows is installed on my internal SSD, Ubuntu is installed on external SSD accessed thorough USB4 dock. Unfortunately I had a bright idea :'-( 😭 ... I updated my laptop BIOS to the latest BIOS version, 316, after that I can't access my OS on my USB4 Dock anymore, I can access using USB3.2, but I lose bandwidth compared to USB4. ASUS-Brazil can't help me, even doesn't have access to ASUS development team to tell them to investigate or to make an opinion or suggestion about that. I attached an image with my setup and the message error. Please, can anyone help me?

11 REPLIES 11

alixolix
Star I

thank you

Falcon_ASUS
Moderator
Moderator

@alixolix 
Upon confirmation, BIOS versions 301 to 316 for the M6500RC have not had any adjustments related to USB4 settings. The testing unit used ubuntu-24.04.1-desktop-amd64 with BIOS versions 300 to 316, and Ubuntu did not function properly with USB4 on any of these versions. Could you please let us know which version of Ubuntu you are using?