Asus VivoBook S513EP "Serial number is incorrect"

[nadia_balduccio]

Hello,
I have just purchased a VivoBook S513EP and cannot register it on the Asus webpage. I have verified and I am typing in the correct serial number. Even on the MyASUS app, where the serial number is automatically inserted, the registration fails.
Can someone assist me please?

[bernard_bh_tan]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/173774#Comment_173774

did you used country specific asus official website for registration

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I'm login using my own profile to register the product. This should be country-specific right?

[RAJU_MSC_MATHEM]

bernard.bh.tan

https://zentalk.asus.com/en/discussion/comment/173775#Comment_173775

I'm login using my own profile to register the product. This should be country-specific right?

View post

might be specific
I am not from asus .

[Blake_ASUS]

Dear all,
Please kindly try again.
We have been working on the system technical issue.
If the registration still fail, please let me know.
Thank you.