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No earphones included on my brand new rog phone

lever_luis
Star I

‎10-14-2019 05:45 AM

Why my brand new rog phone does not include esrphones and on internetnet says yes bought it brand new in japan yodobashi store at tokyo
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2 REPLIES 2

Y_ASUS
Zen Master I

‎10-14-2019 08:00 PM

Hi lever.luis, Is your model ROG Phone 1 or ROG Phone 2? Please also check your PM for a message I have sent you. Thanks for your help 🙂
0 Kudos

wai_hon_leong
Star I

‎10-15-2019 03:24 AM

Check that you have the latest firmware. Turn it off and restart in safe mode. Take a video of the problem and upload it. These are the usual replies you will get from Asus support.
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