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Christine_ASUS@Christine_ASUS I hope you understand factory reset is not as easy as you suggest for every issue.
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. To check the compatibility between the firmware and the app version, please update your app to the latest version.
2. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
If you still prefer the system design of your previous Android version, you may downgrade the system by visiting our official website.