Google Duo Application / Camera Permission

[iStasis]

Model: ZS600KL
RAM: 8G
Firmware/APP Version: WW_ZS600KL_15.1630.1811.46_0
Frequency of Occurrence: Always
Rooted: No
APP Name: Google Duo

Last edited by iStasis on 2019/1/16 20:37 When trying to open Google's Duo app it never opens. The error i get is DUO HAS STOPPED WORKING and then a message below that saying the CAMERA ISNT WORKING TRY RESTART THIS DEVICE. Im sure something in the system / build is preventing the Duo app to not communicate with the camera however the camera is working fine in other apps and also the app has permission to use the camera. I have sent the feedback to Google as well however i barely use the app so not a huge deal but seems its a system problem rather than an app problem so would like it checked out. Id rather not screen shot as the above should be enough however due to the application it contains senstive information such as names and numbers but im sure if you try it youll see the problem. I have tried clearing the cache and reinstalling the app and checking permissions however all looks fine compared to other working apps that use a camera. I have unchecked the permission to allow camera in the duo app permissions and then boot up the app. It prompts you to allow the camera which is fine and allowes it however just crashes the app From reading up on the problem it does seem to be a common problem with other phoness not being able to detect Microphone and Camera, sometimes a badly designed app or something within the system blocking access if the phone thinks the camera / mic is in use. However just rebooting the phone and trying the duo app right away on a fresh start up it has the same issue which is why im thinking its a system fault and maybe a background service.

[Y_ASUS]

iStasis posted on 2019/1/29 18:30 Nothing about the Google Duo app in the auto manager either

Hi iStasis, Is this problem still occurring? Does it fail to open every time? What is your permission settings in Duo App info? (Tap and hold app on home screen > app info) If there is a short video of the problem you can show us, you can send it to me via PM. Thank you.

[iStasis]

yeah and it is granted all the permissions from a clean uninstall of the app as well. Just odd as every other app that uses the camera is working fine apart from Duo which must of worked within the 1st month as i went through and tested each app. Its not a huge deal as its one app I no longer use but was curious what was causing it.

[iStasis]

Last edited by iStasis on 2019/3/4 22:08

Jei_ASUS posted on 2019/1/30 14:56 Hi iStasis, Is this problem still occurring?

Looks like a factory reset resolved the problem shame it had to restort in that when there is a problem with app hogging the camera and cant clear it. Seems a bigger problem than just on the Asus phone. It may be that something was blocked your ZeniMoji as i notice that the Google Duo app forces a notifcation about this app asking to "tap to launch ZeniMoji" and removes the notification about ZeniMoji once the Duo app is force closed

[Y_ASUS]

iStasis posted on 2019/3/4 22:06 Looks like a factory reset resolved the problem shame it had to restort in that when there is a pro ...

Hi iStasis, Thanks for your reply and additional information. If the problem still appears, you may contact us. 🙂