Camera Blurry - Issues with Focus

[betim]

Model: ZS600KL
RAM: 8G
Firmware/APP Version: WW_ZS600KL_15.1630.1903.89_0
Frequency of Occurrence: All The Time
Rooted: No
APP Name: Camera

Anyone else having issues or know how to fix issues relating to the camera not being able to focus? My Wide Angle Lens works just fine. It is the regular camera - anyhting more than ~3 inches away from my phone will lose focus and just be blurry. Nothing I have done can fix this short of resetting to factory defaults - which I'm hesitant to do right now and holding it off as a last resort because this seems like a software problem as I'm pretty sure it happened with the last update. I saw this happened with previous ZenPhones, and seems to be a reocurring problem on ASUS products.

[Y_ASUS]

sutty101 posted on 2019/5/15 17:18 Yes, Tried it with Open Camera and other apps like skype for business and Slack. For me it will be ...

Hi sutty101, Kindly provide your firmware version: Settings > System > About Phone > Software information Did this problem start to occur after updating to which firmware version or camera version? Could you send us the original photos, unrevised? To avoid quality loss, please upload to ASUS WebStorage and share the link with us. ASUS WebStorage: https://www.asuswebstorage.com/navigate/ Please also tell me the lighting and show me the settings of your camera when you took the pictures. 1. Which camera mode (Screenshot of the page after opening up Camera.) 2. Tap on "Settings" on the top-right corner in camera, then screenshot this page. For replacement phone, we would suggest you check with your local service center: https://www.asus.com/support/Service-Center-All-Countries/ Thank you 🙂

[sutty]

Last edited by sutty101 on 2019/5/15 22:26 Lighting makes no difference, as seen from the linked images. settings Image taken during the day on Saturday 4th Image taken on the 5th when it was first noticed Image taken today to show issue in different lighting Issue happened on Firmware WW_ZS600KL_15.1630.1902.80_0 it is unknown if the camera software done a update as I cant see any recent update for it listed from the version posted above A firmware update to WW_ZS600KL_15.1630.1903.89_0 applied today and issue is still occuring

[Y_ASUS]

sutty101 posted on 2019/5/15 22:23 Lighting makes no difference, as seen from the linked images. settings

Hi sutty101, We have checked with the relevant team about this, and we will reply to you once there is any news. Thank you 🙂

[Y_ASUS]

sutty101 posted on 2019/5/15 22:23 Lighting makes no difference, as seen from the linked images. settings

Hi sutty101, Thank you for your photos. After confirming with our tech team, we would suggest you back up your phone and contact local support for a further examination of your phone. Sorry for any inconvenience this may cause. Service centers: https://www.asus.com/support/Service-Center-All-Countries