Buggy software

[n3bu]

Please tell us some basic information before asking for help:
Model Name:ZS600KL
Firmware Version:1912.16
Rooted or not: NOT
Frequency of Occurrence: Often
APP Name & APP Version (If your issue relates to the app):Call OF Duty Mobile and Black dessert mobile
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Here is a video that proves my problem , this happened when playing, I got to close the app but the phone still failing , can't even restart it or shutdown ... practically can't use this phone anymore for playing, I clean all the data , factory reset , still the same problem !

[CyberPunk2302]

This happens a lot to me when gaming. Screen stops responding and I have to force restart the phone.
Phone is the buggiest I've ever used. Would never buy Asus products going forward.
It's a disgrace to their gaming line up phones. We paid twice the amount of ROG Phone 2 and got treated like a cheap Chinese phone with no updates.

[n3bu]

All we need it's a stable update , better optimization I can understand why ROG phone use 3.1 gb of ram only for Android ( taking in consideration all the apps I have in it are not running in background) when other phones have 3-4 gb of RAM and running Android Q smoothly . Just saying.

[Y_ASUS]

Hi n3bu,
Sincerely sorry for the inconvenience caused. Please check if you have a screen protector installed. If yes, please try removing the screen protector and check again.
If the problem still appears, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/
Thank you.

[Y_ASUS]

Hi CyberPunk2302,
Is your phone ROG Phone 1 or 2? Have you updated to the latest firmware version WW-16.0420.1912.16?
Do you have any screen protectors installed? Does this problem mostly appear after any specific actions?
Thank you. 🙂

[n3bu]

It's the ROG 1 , i maintain it in very good condition, I downgraded to last version of Android Oreo , I don't have this problem anymore ...but I can't get used with it anymore so I upgraded again to last version of Android Pie ...I still have this problem from time to time ...I need to restart my phone and then it's working properly again , today when I was cleaning the cached memory on mobile manager..my Android crashed again , the only game I play right now and I still get this problem it's the call of duty mobile , maybe the game it's not well optimized ...but then after close the game the Android UI not responding well, so if it's the game ..why is affecting the software ? I am not a specialist but I have a bit of knowledge about the technology, so I sustain my opinion, the Android version we have it's not well optimized . And I don't use any screen protector .