I submitted my Device for service on Nov 28th due to the heat and charging issues. After diagnose which was found to be issue with motherboard.
After 3 - 4 time discussion they agreed to deliver the parts on Dec 21 and I can collect the device by 28 with 3 months warranty extension. (Initially they said I can get only by Jan 1st week with 2 month warranty extension).
Recently, on Dec 21, I asked the status of my devices with the service center in Coimbatore, they said they dont have info when they will get the parts. I called the Customer support and they said the device parts are planned to deliver only by Dec 24 and it will cover only 2 months warranty again. 😓😓
I can understand the reason (could be the Coronavirus pandemic) behind the shipment process, **but why it take more than 25 days ???**
Other one is **extending the warranty period for only 2 MONTHS!!!** you keep my device for 1 month and replace the mobile part due to common issue that was raised by many!. As my warranty end by Jan 5th and extended only for 2 months, how guaranty that same issue will not happen after 4 month with the new mother board.
Please dont tell ASUS has Premium Phones and Premium services, I never came across a worst customer services like this. There is no value for money with ASUS products. This is what the best they can do for the PREMIUM user?🙂🙂