Why is my phone not updating

[Alidre]

Hello guys 🙂🖐️
I don’t know why I tried many attempts and I could not update it. I tried to update the device from an external link and I was unable to update it also knowing my device is Chinese style
I updated my Android 9 device

[Gustav_ASUS]

@Alidre Do you have a Tencent-branded ROG II with international firmware? You can check your current FW version by going to:
Settings -> System -> About phone -> Software information
If so, you have an unsupported configuration, see this thread for more information: https://zentalk.asus.com/en/discussion/10259/psa-take-caution-tencent-branded-chinese-models-with-gl...