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Touch stops working when phone heat's up..

InnoXenT
Star III
Getting touch problem when phone heats up here u can see its not working in the middle of this two wrds (t and u) the whole line stops working after phone cools down
It works normally again need solution please..
screenshot-20200628-193856721.jpg

9 REPLIES 9

Cenimm
Rising Star I
InnoXenT

Getting touch problem when phone heats up here u can see its not working in the middle of this two wrds (t and u) the whole line stops working after phone cools down

It works normally again need solution please..

https://us.v-cdn.net/6031231/uploads/DO8IOYYAQLAS/2020-06-28-19-49-57.mp4

screenshot-20200628-193856721.jpg


Touch stops working when phone heat's up..
Is it the same for the full screen (middle part all the way up) or just the part you trying to type on? I have never notist the issue but will try to overheat mine and se if it's reakt the same. U know what heat it was on?

InnoXenT
Star III
Cenimm

https://zentalk.asus.com/en/discussion/31160/touch-stops-working-when-phone-heats-up

Is it the same for the full screen (middle part all the way up) or just the part you trying to type on? I have never notist the issue but will try to overheat mine and se if it's reakt the same. U know what heat it was on?


View post
Ya all the way up that portion is not working heat 47 degree my cpu is going like 59 degree
screenshot-20200629-003311753.jpg
screenshot-20200629-003413905.jpg
GHz are going too high smtime its fluctuating up and down 0 apps working in background

ronald1985
Community Legend I
InnoXenT

https://zentalk.asus.com/en/discussion/comment/92595#Comment_92595

Ya all the way up that portion is not working heat 47 degree my cpu is going like 59 degree

screenshot-20200629-003311753.jpg

screenshot-20200629-003413905.jpg

GHz are going too high smtime its fluctuating up and down 0 apps working in background


View post
May I ask what is your room temperature? 59 degree is high and you're charging too.
For now for your own safety, you should let your device cool down.

InnoXenT
Star III
ronald1985

https://zentalk.asus.com/en/discussion/comment/92606#Comment_92606

May I ask what is your room temperature? 59 degree is high and you're charging too.

For now for your own safety, you should let your device cool down.


View post
device temprature is low only my cpu is going high since last update dont know why ill try to downgrade my update and ill try again if nothing works ill go to service center it will be better

Anders_ASUS
Hall of Fame III
InnoXenT

https://zentalk.asus.com/en/discussion/comment/92607#Comment_92607

device temprature is low only my cpu is going high since last update dont know why ill try to downgrade my update and ill try again if nothing works ill go to service center it will be better


View post
A heat related issue like this is most likely due to hardware. I suggest you contact an ASUS Service Center