11-17-2019 02:41 AM
11-18-2019 02:41 PM
11-19-2019 12:12 AM
LP_ASUSThank you for the interaction but the seller does not respond ... Can you help me .. Or communicate with Asus to provide an update to all devices that suffer the same problem . ?You need to contact your reseller for a refund. This is an unsupported configuration, Tencent model phones are not meant to be operating on WW firmware.
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11-19-2019 02:17 AM
xhack03No, you bought a phone that was not meant to be used in your country, used a firmware that you shouldn't and did not pay Asus the full amount of money they wanted. Asus will not help you. Your phone is useless now, you have to pay Asus more money to buy a phone that they allow you to use in your country -OR- just buy something else.https://zentalk.asus.com/en/discussion/comment/28563#Comment_28563
Thank you for the interaction but the seller does not respond ... Can you help me .. Or communicate with Asus to provide an update to all devices that suffer the same problem . ?
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11-19-2019 02:58 PM
xhack03You're welcome, but there isn't much more I can than advise you. We can't flash the firmware because the risk of bricking the device is too high.https://zentalk.asus.com/en/discussion/comment/28563#Comment_28563
Thank you for the interaction but the seller does not respond ... Can you help me .. Or communicate with Asus to provide an update to all devices that suffer the same problem . ?
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