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Temperature at USB Connector is too high

akhilj66
Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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screenshot-20210205-230742227.jpg
My phone automatically did shutdown and after turning it on this notification popped up. What should I do next.
@Anders_ASUS @LP @LP @ARP @Gustav_ASUS @ARP_ASUS @LP_ASUS
2 REPLIES 2

ARP_ASUS
Community Legend II
Hi,
It could be random sometime, if its frequent you should visit service center.
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
Can you try switching charger and use side port. Also, try using a different wall socket.

akhilj66
Rising Star II
My phone wasn't on charge when this happened, after this instance it never happened.
Visited service center they can't help until and unless I could replicate the issue.
So I'll wait and see, I hope this never happen again otherwise as my phone will soon be out of warranty, I'll need to pay heavy charges to fix it.
If there are any other recommendations from your side please tell me.
ARP_ASUS

Hi,

It could be random sometime, if its frequent you should visit service center.

Kindly visit the nearest service center:

https://www.asus.com/in/support/service-center/india

Can you try switching charger and use side port. Also, try using a different wall socket.


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