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Screen becomes black during gameplay

ad_sinha19
Star II
Please tell us some basic information before asking for help:
Model Name:Asus rog 2
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): Pubgm
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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 while I'm playing ping,as soon as temperature touches 40° the screen becomes totally black but the game is running as I can hear the sound of the game with this black screen & this happens again and again,because of this I'm unable to play pubgm from last 5days.could you help us?? Is this android 10 software/hardware problem?? If this is a software problem then please fix this issue as soon as possible
1 REPLY 1

Gustav_ASUS
Community Legend III
Similar cases to what you are describing have proven to be hardware related, which means you need to contact your local service center about a repair. @ad.sinha19