Scanlines, freezes and shutdown
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06-29-2022 02:36 PM
Please tell us some basic information before asking for help:
Model Name: ROG Phone 2
Firmware Version:18.0210.2201.215
Rooted or not: Not rooted
Frequency of Occurrence: Frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
For the past few days, my ROG Phone 2 has been facing some difficulties. A horizontal scanline appears out of nowhere, then the phone freezes and then it turns off. After that when I try to turn it back on, it boots up to the ASUS logo and then shuts down again. Any suggestions?
PFA image of the issue, thermals and software information.
The scanline:
(Above image is not a screenshot. It's a picture taken from a different phone)
Thermals:
Software information:
Model Name: ROG Phone 2
Firmware Version:18.0210.2201.215
Rooted or not: Not rooted
Frequency of Occurrence: Frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
For the past few days, my ROG Phone 2 has been facing some difficulties. A horizontal scanline appears out of nowhere, then the phone freezes and then it turns off. After that when I try to turn it back on, it boots up to the ASUS logo and then shuts down again. Any suggestions?
PFA image of the issue, thermals and software information.
The scanline:
(Above image is not a screenshot. It's a picture taken from a different phone)
Thermals:
Software information:
6 REPLIES 6

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07-06-2022 05:21 PM
Hi shizzle.amritesh,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
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07-13-2022 04:21 AM
ARP_ASUSNo help at the service centre. What to do now? Use the phone as a paperweight?!Hi shizzle.amritesh,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
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07-16-2022 08:53 AM
shit phone now 🤣🤣🤣

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07-25-2022 08:28 AM
shizzle.amritesh@shizzle.amriteshhttps://zentalk.asus.com/en/discussion/comment/217770#Comment_217770
No help at the service centre. What to do now? Use the phone as a paperweight?!
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