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ROG Phone 2 screen Black out issue.

rohan_kvs
Star II
My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.
This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .
I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below. I further Confirmed this was related to temperature by running 3D Mark GPU test, and as soon as temperature hit 42°C, my screen went dark. Also Game Genie stops running (air triggers included) after the screen regains display.
The other threads referring to Screen blackouts during charging and gaming may also have a similar issue and yes, I ran the GPU test after the April 5 security patch update and still the results were same.
Kindly look into this.
Thank you.
EDIT: This does not happen when screen recording is on. I tried running GPU test again with screen recording and the display never blacked out even though the temperature touched 44°C at some point.

27 REPLIES 27

azamshaikh392
Star II
Same issue after update Android 10 my rog phone 2 while Playing PUBG The screen went completely black. Not showing display on screen.but it running. use lock and open botton it showing. It's very defficult for playing pubg. I return your phone Asus give me money back.

azamshaikh392
Star II
sandeepkp1996

Hi, Recently while playing pubg on my Rog 2 the screen is getting blackout .Now I cant play with this problem every time it's getting black screen while playing. Please fix this problem.


View post
Same problem hai bhai...kya aapke phone ka problem thik hua

micoescarez3
Star I
Same issue after i update my phone to android 10 my rog phone 2 keep shutting down for no reason. 2weeks black screen
can't hear anything pls fix this i try the hard reset it doesnt work pls help. Thank you

I am a streamer of PUBG MOBILE. I feel so ashamed that because of this black out my game is affecting.Pls any one help me with this screen Black out problem . **But I could hear game and background sound while the screen goes Black

FireHeArt
Star I
rohan.kvs

My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.

This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .

I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below. I further Confirmed this was related to temperature by running 3D Mark GPU test, and as soon as temperature hit 42°C, my screen went dark. Also Game Genie stops running (air triggers included) after the screen regains display.

The other threads referring to Screen blackouts during charging and gaming may also have a similar issue and yes, I ran the GPU test after the April 5 security patch update and still the results were same.

Kindly look into this.

Thank you.

EDIT: This does not happen when screen recording is on. I tried running GPU test again with screen recording and the display never blacked out even though the temperature touched 44°C at some point.


ROG Phone 2 screen Black out issue.
Bro same issues but no solution did u get any solution from devs?